Fast Shipping
Replacement parts over $99 ship free in the U.S. lower 48. Commercial equipment may ship freight with delivery timing reviewed before shipment.
See shipping policyPolicies
Shipping Information
How we ship parts, supplies, and commercial equipment — including freight delivery for large machines.
Returns & Refunds
Eligible stocked items may be returned within 30 days when unused and in original packaging. Return authorization is required before shipping anything back.
See return & refund policyManufacturer Warranty
Commercial equipment is covered by the original manufacturer warranty. Contact us with your order receipt for warranty support and claim guidance.
See warranty informationFinancing Options
Spread the cost with installment plans at checkout on qualifying orders. Eligibility, terms, and APR vary by provider and purchase amount.
View financing optionsParts & supplies shipping
Most replacement parts, chemicals, hoses, and accessories ship via UPS, FedEx, or USPS from our warehouse partners. Orders are typically processed within 1–2 business days.
Free shipping: Replacement parts orders over $99 ship free in the U.S. lower 48 states. Promotional shipping offers may apply to select items — see individual product pages.
Commercial equipment & freight
Carpet extractors, floor scrubbers, burnishers, and other large machines may ship via freight (LTL). Before shipment we confirm:
- Estimated lead time and ship date
- Delivery address access (dock, lift-gate, residential)
- Appointment or inside-delivery requirements
Freight costs are calculated based on weight, dimensions, and destination. Contact us for a freight quote before ordering if you need lift-gate service or a scheduled delivery window.
Tracking & order updates
You'll receive a shipping confirmation with tracking for parcel shipments. Freight orders receive a PRO number and carrier contact once booked. If you haven't received an update within the estimated window, contact our team and we'll investigate.
International & Alaska/Hawaii
We primarily serve the continental United States. Shipping to Alaska, Hawaii, and international destinations may be available on request — contact us for a custom quote before ordering.
Still have questions?
Our equipment specialists can help with product selection, freight, parts compatibility, bulk orders, and delivery planning.