Return Policy

Effective Date: June 8, 2026
Website: https://thecleaningbusiness.com
Email: help@thecleaningbusiness.com
Mailing Address: 2875 S Orange Ave STE 500 #6056, Orlando, FL 32806, USA

1. Overview

The Cleaning Business sells commercial cleaning equipment, machines, parts, accessories, chemicals, and supplies. Because many items are commercial, heavy, special-order, manufacturer-direct, freight-shipped, electrical, wearable, or compatibility-sensitive, returns are limited and must be approved in advance.

No return will be accepted without written authorization from The Cleaning Business.

To request a return, email help@thecleaningbusiness.com.

2. Return Window

Eligible stocked items may be returned within 30 days of delivery if they meet all return requirements.

Some items have a shorter return window or are not returnable. Commercial machines and freight-shipped equipment may require a return request within 24 hours of delivery, unless we approve otherwise in writing.

3. Return Authorization Required

Before sending any item back, you must request a Return Authorization.

Email us with:

• Order number
• Product name
• Reason for return
• Photos of the item
• Photos of the packaging
• Confirmation that the item is unused, uninstalled, and in original packaging
• Model number and serial number, if applicable

Items returned without written authorization may be refused, returned to sender, or disposed of without refund.

4. Eligible Returns

A product may be eligible for return if:

• The return is requested within the applicable return window
• The item is unused
• The item has not been installed
• The item is in new, resalable condition
• The item is in original packaging
• All manuals, accessories, parts, tags, labels, warranty cards, and documentation are included
• The item is not a non-returnable item
• The return is approved in writing

5. Non-Returnable Items

The following items are generally not returnable:

• Used equipment
• Refurbished equipment
• Reconditioned equipment
• Open-box equipment
• Demo equipment
• Clearance items
• Closeout items
• Scratch-and-dent items
• Special-order items
• Custom items
• Built-to-order items
• Drop-ship items that the supplier will not accept back
• Items purchased through financing or lease arrangements, unless approved in writing
• Chemicals, detergents, liquids, and consumables
• Batteries and chargers
• Electrical parts
• Circuit boards and controllers
• Motors
• Sealed electronic parts
• Brushes, pads, squeegee blades, filters, hoses, belts, seals, gaskets, wheels, tires, and other wear items
• Items that have been used, installed, tested with chemicals, filled with liquid, modified, damaged, or altered
• Items missing original packaging, documentation, accessories, or components
• Items damaged due to improper packaging or return shipping

6. Machines and Large Equipment

Commercial machines and large equipment are difficult and expensive to ship, inspect, restock, and resell.

Returns of machines or large equipment are accepted only at our discretion and must be approved in writing before return shipment.

If a machine return is approved:

• The customer is responsible for return shipping
• The customer is responsible for proper freight packaging
• The machine must be secured to a pallet or packaged as instructed
• The machine must be returned in the same condition received
• All accessories, manuals, chargers, batteries, keys, hoses, tools, and parts must be included
• A restocking fee may apply
• Original shipping charges are not refundable
• Freight charges, accessorial charges, and packaging charges are not refundable

If a machine is returned used, damaged, missing parts, improperly packaged, or not in resale condition, the refund may be reduced or denied.

7. Restocking Fees

Approved returns may be subject to a restocking fee.

Restocking fees may vary based on product type, supplier rules, condition, packaging, freight cost, and inspection results.

Typical restocking fees may range from 15% to 30% or more for certain equipment, special-order items, supplier-approved exceptions, or large commercial products.

The restocking fee will be deducted from the refund.

8. Return Shipping

Customers are responsible for return shipping unless the return is due to an error by The Cleaning Business and we approve the return.

Original shipping charges are not refundable.

For freight returns, customers are responsible for:

• Freight carrier arrangements, unless we arrange them
• Return freight charges
• Packaging and palletizing
• Liftgate fees
• Residential pickup fees
• Limited-access pickup fees
• Storage fees
• Redelivery fees
• Damage caused by improper packaging

We recommend using a carrier that provides tracking and proof of delivery. We are not responsible for returns lost or damaged in transit.

9. Incorrect Item Received

If we shipped the wrong item, contact us within 5 business days of delivery.

Email help@thecleaningbusiness.com with:

• Order number
• Photos of the item received
• Photos of the packaging
• Part number or model number received
• Item you expected to receive

Do not use, install, open, or discard the item before receiving instructions.

10. Damaged Items

If your order arrives damaged, contact us within 24 hours of delivery.

Include:

• Order number
• Photos of the damaged product
• Photos of the packaging
• Photos of the pallet or crate, if applicable
• Delivery receipt or bill of lading
• Description of the damage

For freight shipments, damage must be noted on the delivery receipt or bill of lading before signing whenever visible.

11. Defective Items

Defective items may be handled under the applicable manufacturer warranty, supplier policy, or our Warranty Policy.

A defective product does not automatically qualify for return or refund. The manufacturer or supplier may require troubleshooting, inspection, replacement parts, repair, or warranty processing.

12. Refunds

After we receive and inspect an approved return, we will determine whether a refund is available.

If approved, refunds are generally processed to the original payment method.

Please allow up to 7 business days after inspection for us to process the refund. Your bank, card issuer, or payment provider may take additional time to post the credit.

Refunds may be reduced by:

• Restocking fees
• Original shipping charges
• Return shipping charges
• Freight charges
• Payment processing fees, where permitted
• Missing parts or accessories
• Damage
• Cleaning or repackaging costs
• Supplier fees

13. Exchanges

Exchanges may be available at our discretion. If you ordered the wrong part or product, contact us as soon as possible. You may be responsible for return shipping, restocking fees, and any price difference.

14. Order Cancellations

Orders may not be cancelable once they are processed, packed, shipped, ordered from a supplier, special-ordered, customized, or prepared for freight.

If cancellation is possible, cancellation fees, supplier fees, payment processing fees, freight fees, or restocking fees may apply.

15. Refused Deliveries

Refusing delivery without written approval from The Cleaning Business may result in deductions for:

• Original shipping charges
• Return shipping charges
• Freight fees
• Storage fees
• Redelivery fees
• Restocking fees
• Carrier fees
• Damage costs

Refused shipments are not automatically eligible for refund.

16. Contact

To request a return, contact:

The Cleaning Business
2875 S Orange Ave STE 500 #6056
Orlando, FL 32806, USA
Email: help@thecleaningbusiness.com