Frequently Asked Questions

Most replacement parts and supplies ship via standard carriers (UPS, FedEx, USPS). Commercial machines may ship freight — we'll review delivery timing, lift-gate needs, and access requirements before your order ships. Contact us if you need a delivery appointment or inside delivery.

Replacement parts orders over $99 ship free in the U.S. lower 48 states. Equipment and freight shipments are quoted based on weight, dimensions, and destination. Promotional free-shipping offers may apply to select items — see product pages for details.

Parts and in-stock supplies typically ship within 1–3 business days. Commercial machines may require 1–3 weeks depending on stock and freight scheduling. You'll receive tracking or freight booking details once your order ships.

Yes. Approved installment options are available on qualifying commercial machines through Shop Pay Installments, Affirm, and Klarna at checkout. Visit our financing page for details.

Yes. We support bulk pricing, fleet recommendations, and purchase orders for qualified businesses. Request a quote and our team will respond within one business day.

Absolutely — that's what we do. Email help@thecleaningbusiness.com or call (321) 315-7029. Tell us your job type, square footage, and power requirements and we'll recommend the right setup.

Product pages include links to manuals, spec sheets, and parts lists where available. You can also contact us if you need documentation for a specific model.

Return eligibility depends on product type and condition. Unused parts and supplies may be returnable within the window stated on our returns page. Large equipment returns require pre-approval — contact us before shipping anything back.